King's College London

About the role:

We are looking for a Campus Ambassador to join our operational team to act as a custodian of the College estate and its facilities. The primary focus for this role is “The face of King’s” and involves being available to help and support students, staff and visitors when they are on site.  The majority of this role will be on ‘the shop floor’, supporting the community in our public spaces while delivering the service provision within them e.g., corridors, reception areas.

This role will require the successful candidate to develop and maintain good communication and relationships with all stakeholders, and to act as a key point of contact, offering a world class operational service for a world class University.

Along with customer service, this role will have a strong focus on H&S. This will include fulfilling a robust auditing programme across all aspects of the campus e.g., H&S, cleaning etc and evacuation marshalling, first aid training and stewarding of our pinch points during high levels of campus activity.

The successful candidate will be required to work five shifts in seven on a revolving shift pattern in accordance with the needs of the business.

This is a full time post (35 Hours per week), and you will be offered an indefinite  contract.

About You:

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1.      Inspires confidence and acts as a team player when managing various disciplines and skills. 

2.      Flexible, positive and positive approach to work and good team member 

3.      Demonstrable ability to deliver a high level of customer satisfaction. 

4.      Computer literate, with knowledge of all Microsoft operating systems, Word, Excel etc. 

5.      Excellent oral & written communication skills 

6.      Calm demeanor, un-flustered and maintain a cool head in high stress/pressure situations. 

7.      Self-motivated and good organiser, with a meticulous eye for detail 

Desirable criteria

1.      Familiarity with working in the Higher Education Sector 

2.      Experience of event management 

3.      Experience of delivering to SLAs and KPIs 

4.      Demonstrable H&S experience and knowledge (preferably with IOSH/NEBOSH qualification) 

Full details of the role and the skills and experience required, can be found in the attached job description which provided on the next page.

We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.

We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's. We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

To find out how our managers review your application, please take a look at our ‘How we Recruit’ pages.