King's College London

About us

The Department of Chemistry is a friendly and vibrant department within the Faculty of Natural, Mathematical and Engineering Sciences. We have an opportunity for someone interested in pursuing a career or taking their next step in Higher Education administration.

The Programme Manager role is part of an experienced professional services team, working in partnership with academic colleagues, as well as faculty and central directorates to provide a high-quality administrative support service and student and staff experience.

About the role

The Programmes Manager will work as part of a team focusing on taught education programmes, ensuring consistent management and delivery of our programmes by providing high quality and effective administrative support, in accordance with university and faculty priorities, timelines and policies. Providing direction and line management to a Senior Programme Officer and a Programme Officer, you will be responsible for allocating resource to ensure consistent and effective service delivery to staff and students. You will lead and enable a team to provide a high level of customer support to relevant stakeholders.

There will also be opportunities to represent the faculty in wider university activities and committees, in support of the faculty’s interests, and to work collaboratively with university functions. You will also ensure that staff are aware of their purpose and are engaging with a shared vision for the university and the faculty.

Successful candidates will have a proactive approach to leadership and line management as well as creating high performing motivated teams. They will have experience of complex administration, as well as a commitment to continuous improvement and the ability to communicate to wide range of stakeholders.

The role is currently a hybrid role, and the role holder will spend part of their working week on campus and part of the week working remotely.

This post is available as a secondment opportunity for internal candidates, subject to line manager approval.

This is a full-time post (35 Hours per week), and you will be offered a 9-month fixed term contract starting no earlier than 22/09/2025 until 21/06/2026 in the first instance with possibility to extend.

About you

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1.      Excellent communication skills, including ability to draft documents and correspondence, lead and contribute to meetings with a range of stakeholders

2.      Excellent organisational and time management skills, with the ability to prioritise effectively and delegate tasks appropriately and work to tight deadlines

3.      Strong numeracy skills and ability to extract, analyse and present complex numerical data

4.      Effective, data driven decision-making ability, and able to exercise independent judgement

5.      Experience of leading a team of staff, and experience of managing change, setting standards and developing high performing teams with a development focused and proactive style.

6.      Experience of addressing complaints and service setbacks in a professional and efficient manner

7.      Experience of stakeholder management, and ability to work with a broad range of stakeholders in a professional and assured manner – to understand their needs and facilitate discussion.

8.      Strong commitment to equality and diversity in the workplace through inclusive management practices

Desirable criteria

1.     Degree level or equivalent qualification or experience

2.     Experience of having a longer-term view of service provision, and the ability to plan for both the immediate future and the longer term where developments may be in progress

3.     Experience of using virtual learning to improve the education experience of staff and students

4.     Experience in the use of databases such as student records systems (e.g. SITS) to provide management information data to a high level of detail and accuracy

5.     Strong understanding of user-focused, end-to-end service ethos and familiarity with frameworks for effective delivery

To apply, please submit a supporting statement that clearly demonstrates how you meet each of the essential criteria outlined in the job description.

Downloading a copy of our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the next page after you click “Apply Now”. This document will provide information of what criteria will be assessed at each stage of the recruitment process.

Further Information

We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.

We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's.

As part of this commitment to equality, diversity and inclusion and through this appointment process, it is our aim to develop candidate pools that include applicants from all backgrounds and communities.

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

To find out how our managers will review your application, please take a look at our ‘ How we Recruit’ pages.

Interviews will be held in the week of 17 August.